FAQ & Site Info

Our processing time is usually 0-1 business day unless otherwise specified in the listing. That means your order will ship the same or next business day after the payment is cleared. After shipment, you will receive tracking/delivery confirmation/custom label number (depending on your location and the item ordered). Most items ship from USA.

When you submit your payment, it could take some time for the payment to be processed and the funds be available to us. When the funds are available to us, we start processing your order. For example, payment is cleared when we get notification from Google Checkout that it's ok to ship. If the order requires additional considerations, we notify you.

Google Checkout and PayPal are accepted. Buyers outside of USA, if you would like to pay online but you don't see the option, please contact us. When paid by paypal, YOUR ADDRESS MUST BE CONFIRMED. Absolutely NO EXCEPTIONS. Otherwise your payment will be refunded after deducting a refund fee. If you can't confirm your address with PayPal, please pay with Google Checkout (Google Wallet).

Yes. We email you tracking/delivery confirmation number for domestic orders. Please note that we ship items with USPS to countries out of USA and USPS doesn't provide point-to-point tracing for Priority shipments. They offer tracking for Express (EMS) shipments only. If you choose regular (Priority) shipping, we email you custom label number which you can use to get limited information about the shipment. Please note that it's possible that you don't see any information by custom label number. Please be patient and if you don't receive your item in 12 business days then contact us.

Almost all of our items come with warranty. Please check the item description for more information. If you are outside of 48 contagious states of USA, please note that you buy our products with the understanding that warranty may or may not be valid in your country or region.

It depends on the item. Please contact us for the specific item you're interested in.

Generally speaking, we cannot declare a value less than actual value. However, we could do that depending on the situation. Please contact us if you have a question about this.

Unfortunately, we are not able to provide technical support. Please contact the manufacturer and/or the warranty provider.

Generally, returns are accepted within 14 days of item delivery ONLY if item is DOA (Dead On Arrival) unless otherwise is noted in the listing. DOA means the item doesn't respond to the user input at all from the first use. In the case of technical problem, please contact the warranty provider. When the item ships to an address out of 48 contagious States, we do not accept any return.

No they are not. Please refer to Terms and Conditions (click on "terms" at the bottom of this page).